1) Uniformed Tow Operators: co' name visible on shirt; meets reflective-wear, ANSI requirements: |
|
Yes |
No |
Uniform shirts have collars: |
|
Yes |
No |
2) Satisfactory Truck Fleet |
|
Yes |
No |
3) Minimum liability insurance: $ 500,000, plus on-hook coverage |
|
Yes |
No |
4) Proof of "passed" vehicle inspection for all operating trucks |
|
Yes |
No |
5) DMV reports on all tow operators |
|
Yes |
No |
6) Proof of background checks on company tow operators |
|
Yes |
No |
7) Company policy handbook |
|
Yes |
No |
8) Membership in a towing association: local or state-wide |
|
Yes |
No |
9) Membership in a national towing association |
|
Yes |
No |
10) Paid subscriber to a towing industry trade publication, print or online |
|
Yes |
No |
11) Computerized cost management |
|
Yes |
No |
12) On-time service performance based on customer-service survey |
|
Yes |
No |
13) Commendations for service performance |
|
Yes |
No |
|
|
15) Tow Operator Certification |
|
Yes |
No |
16) Drug free workplace |
|
Yes |
No |
17) Safety training program |
|
Yes |
No |
18) Tow operators procedures handbook |
|
Yes |
No |
19) Handbook on professional dispatch procedures |
|
Yes |
No |
20) Computerized dispatch, and, or, GPS, used as a dispatching tool |
|
Yes |
No |
21) Passed DOT audit, or processed through "mock" DOT audit |
|
Yes |
No |
22) Recipient of service performance award |
|
Yes |
No |
23) 24/7 service |
|
Yes |
No |
| Total: |
|
| Your Potential Rating* |
|
*Click here for Standards page to see which Standards are mandatory for different rating levels. |
Note on mandatory standards: Aside from point requirements, a 4 Star Rating requires meeting the mandatory standards listed for both 3 and 4 Star standards. 5 Star Rating requires meeting the mandatory standards listed for 3 and 4 Star Rating, plus, proof of background checks.
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